Refund Policy

Thank you for shopping with us. We take pride in the quality of our products and strive to ensure our customers are fully satisfied with their purchase.
Customers may request a refund within 30 calendar days of the original purchase date. After 30 days, we unfortunately cannot guarantee a refund.

All refund requests are evaluated on a case-by-case basis. Approval of refunds will depend on:

• The condition of the item

• Proof of purchase (e.g., order number, receipt)

• Reason for return (e.g., damaged item, incorrect shipment, etc.)

To be eligible, items must generally be:

• In original, unused condition

• Returned with all original packaging (if applicable)

If your refund is approved, it may be issued in one of the following ways:

• Full refund to the original payment method

• Partial refund, depending on the nature of the return

• Store credit for use on future purchases

If a physical return is required, customers will be responsible for:

• Shipping the item back and all associated costs (unless otherwise specified)

• Providing valid tracking information

We will notify you once we’ve received and inspected your return and let you know the status of your refund.

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Exemptions:
The following items are non-refundable unless defective or delivered in error:

• Perishable goods (e.g., feed, hay, or consumables)

• Sale or clearance items

• Custom orders or special-request products

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To Initiate a Refund:
Please contact us at copperhayco@gmail.com within 30 days of your purchase. Include:

• Your order number

• The item(s) you wish to return

• The reason for your refund request

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